Common Service & Troubleshooting Tips 

False Alarms 

If you do cause a false alarm, don’t panic! Have your account number and passcode ready for the operator who calls you or your staff on the call list. 

​You can call our office 24/7 to report a false alarm at 855-325-0880. Quickly declaring a false alarm can save police resources from being dispatched unnecessarily. 

Reducing False Alarms On Security Alarm or Fire Monitoring Systems 

By following some or all of the advice below, we can work together to reduce false alarms on your system, and take some of the stress off of our emergency responders.


MAINTAINING YOUR FIRE ALARM OR FIRE SPRINKLER SYSTEM

If you have a monitored fire alarm system, there is a requirement to have annual and/or quarterly inspections completed on the system, per Fire Code.  Well maintained systems have been shown to have fewer false alarms (as well as fewer service calls). Keeping the inspections up-to-date will help ensure the fire department isn’t showing up at your doorstep regularly. 


UNDERSTAND HOW YOUR INTRUSION ALARM SYSTEM AND FIRE ALARM MONITORING SYSTEM WORKS 

On installation of your system, our technicians will take time to show you how the system operates, how to arm and disarm the system, program codes, bypass zones and any other functions of the system.  Use this time to gain an understanding of the system, and ask questions if you are unsure of its use to ensure that you are fully aware of how the system works. The #1 cause of false alarms is user error, as over 80% of all false alarms turn out to be user error.


PROPERLY TRAIN OTHER USERS ON HOW TO USE YOUR INTRUSION ALARM SYSTEM 

Once installed, make sure that anyone who is using the system is also properly trained on how to use the system.  Again, user error is the #1 cause of false alarms.  Ensure they know the passcode for the system in case of an accidental trip of the alarm. 



MAINTAIN CALL LISTS FOR YOUR SECURITY MONITORING COMPANY OR FIRE MONITORING COMPANY 

We will attempt to verify if the security alarm on your premises before dispatching police through premise & keyholder verification. The more correct the call list is, the easier it is to verify if the alarm is valid.  NOTE: alarm verification of fire alarm signals from fire alarm or sprinkler systems – alarm signals must be dispatched FIRST through a phone call or through electronic retransmission,   Keyholders are still called first for ancillary supervisory alarms such as Trouble Conditions or A/C Failures. 


SCHEDULE ANNUAL INSPECTIONS OF YOUR SECURITY ALARM EQUIPMENT & FIRE ALARM MONITORING EQUIPMENT

Annual inspections of alarm transmitters have been shown to reduce false alarms that result from equipment failures.  They also reduce false alarms that result from user error, as having a trained technician on-site once per year allows an opportunity for retraining on the proper use of the system for you or other users of the system. 


KEEP YOUR SECURITY COMPANY INFORMED 

Help us by keeping us informed as to any changes in the home or business, which may impact the monitoring of the system.  New doors & windows, renovations, changes to the fire alarm or sprinkler system, new pets are all changes to the site which we may not necessarily know about which can create false alarms.  Before any significant changes, give us a call and discuss any changes and how we may be able to help you reduce alarms in this new environment. 


USE ADVANCED INTRUSION ALARM MONITORING TECHNIQUES 

Technology now exists, which makes it easier to verify whether or not an alarm is valid.  Video Verification of alarms, is the ability to remotely view CCTV cameras at your premises before calling,   this will allow us to help determine the validity of the alarm (and perhaps save you a call in the middle of the night).  Technology now exists which can allow you to remotely log in and view cameras via a computer or smartphone, and this can help reduce calls to your premises or help direct authorities to what is actually happening on site. 


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